We are committed to delivering high-quality jewelry and ensuring your satisfaction. Please read the following policy carefully to understand our return and exchange procedures.

Return Policy

• Returns are accepted only for items that are received with visible damage or manufacturing defects.
• To initiate a return, a clear, unedited video of the unboxing must be provided, clearly showing the damage or defect.
• Return requests must be submitted within 24 hours of delivery.
• The returned item must be unused, in its original packaging, and must include all tags and accessories.
• Once the return is approved, we will arrange a free return pickup. Refunds will be processed within 7 business days of receiving the returned item and completing quality checks.

Exchange Policy

• Exchanges are permitted only for items that are received in damaged condition, subject to availability of the same product.
• Ring size exchanges are allowed (subject to availability) with a nominal fee of INR 200, applicable for deliveries within India.
• Products purchased during sales or promotional periods may be exchanged only for other items within the same sale period, and only if damaged upon delivery.
• We currently do not offer exchanges for reasons such as change of mind, design preference, or fit (except ring size, as noted).

Important Information

• Requests submitted beyond the 24-hours return window or without unboxing video evidence will not be eligible for return or exchange.
• Products must pass quality checks upon return to be eligible for any refund or replacement.

Refund Timelines

• Refunds will be processed to the original payment method within 7 business days after the return is approved.
• Shipping charges are non-refundable in cases of failed or undelivered shipments due to inaccurate or incomplete address details.

Undelivered Shipments (RTO)

• If an order is returned to us due to an undeliverable address or missed delivery attempts, the shipping fee will not be refunded.
• Customers requesting a re-shipment will be required to bear the additional shipping cost.

If you need assistance with your order or wish to request a return or exchange, please reach out to us here.

We are always happy to assist you.